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FAQ

Question1. How do I order on Our Shop?
Answer: Ordering on Our Shop is easy and safe. Once you have found the item you would like to purchase, click on the "Add to cart" button to place it in your Shopping cart. Follow the directions through the checkout process to complete your order. Please select a category for your assistance, if you have any other question, please click "Contact Us".

Question2. How long can I get the products I ordered?
Answer: We ship within 48 hours after received your payment, then send you tracking No. accordingly. We normally ship by express EMS. Most orders take 5-7 days for delivery. On rare accessions we may have an unexpected delay on an order. If this ever is expected with your order you will be immediately informed by E-mail.

Question3. How can I check the status of my order?
Answer: You can log into your account and check the status of your order. Once your order is processed, products will be sent out immediately. You will receive an email with Tracking No. after we dispatched your order. And you can track the items online. Please be noted that it may take 24 hours for the record to be available on the online tracking system. If there is any delay, you can send us mail.

Question4. Can I change my shipping address after my order has been dispatched?
Answer: We are unfortunately unable to redirect orders once your items have been dispatched. Therefore, please ensure you provide a suitable shipping address for the specified delivery times.

Question 5. how should our customers finish the orders on our online store?
Answer: at first you can view our products and other details on our website, if you find what you want to buy, please add them to your shopping cart, then go to check out together by credit card visa or master; please note, when you go to check out for your order,if you are our members,you need log in our website then finish the payment, if you are one new customer, pls you need register then can go to check out, that's all.

Question 6. Why did credit card pay failure?

The reasons of credit card payment failure are many, according to more than ten years sale experience. The reason are as following as mentioned:
1) Credit card hasn't been authorized to open pay permission, please contact with your issuing bank confirmation.
2) Credit card limit is not enough.
3) Credit card was regarded as black card and cancelled function by issuing bank or Visa, MasterCard, JCB, American Express
4) Credit card billing information fills in the wrong, such as address mistake;
5) Credit card payment information fills in the wrong, such as card number„ÄĀCVC code and so on.
6) Other reasons, please clicks the link of "About Payment"
how to solve the payment problem?
1) The best solution is change another cards to pay again;
2) Choose Bitcoin Payment and suggest you e-mail to tell us;
3) Western Union & Money Gram pays in and e-mail to tell us;
4) Contact us in e-mail and we tell you how to solve the payment problem.

Question7. What are the payment methods and delivery methods here?
Answer: we accept credit card visa,master card; we will use EMS or DHL to ship your order according to your country,certainly we will select the best way for delivery.

Question 8. How can I cancel my order?
Answer: If you'd like to cancel your order, please contact us within 24 hours of order.

Question 9. Do you accept returns or exchanges of goods?
Answer: please check this at " shipping & returen" page.
If any questions,we are glad to get your email by contact us. We wish you a happy shopping!

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